Support page not working, here's my problem ...

GDogTech

My WHS v1 Server was experiencing a Failing System Drive. I was able to replace the bad drive without re-installing the OS by following the instructions here:

http://www.mediasmartserver.net/forums/viewtopic.php?f=3&t=6826

Old HDD: Hitachi 500GB 3.5"
New HDD: WD 500GB Black 3.5"

Everything is working perfectly, except StableBit Scanner (SBS). SBS is "seeing" the new WD HDD correctly, but is reporting that I still have the same 7 bad blocks I had on the Old Hitachi HDD. I tried uninstalling SBS and re-installing it, but it still reports that the new HDD is "Damaged" with the same 7 bad blocks. I then tried forcing a new scan, but it STILL reports the same 7 bad blocks in the same exact locations!

This makes me wonder if SBS is actually doing a scan at all. If it only read the SMART data, it would see that SMART is reporting NO bad blocks at all! I don't know what else to do here. I need SBS to report properly on the new HDD. Can you help me here? I am still evaluating the product.

I have attached a Jing Screen Shot for you.
Thanks,
Gary DeLoach

GDogTech

Sorry about not sending the image. I can't see a way to embed it here, and I do not have a hosting service active right now. Let me know when the Support page is working and I can attach it there.

Alex

GDogTech,

Sorry about the support page now working, I was not aware of any problems with it. I'll keep a closer eye on it. Seems to be working just fine now.

As for the bad sectors. StableBit Scanner uses the disk signature and the size of the disk to identify it uniquely. It does not rely on the SMART info to tell it where the bad blocks are. Bad blocks are only shown after a physical surface scan.

The reason why you're seeing the behavior that you are is because both disks are the same size, and having cloned them, you've cloned the unique disk signature as well. So the Scanner thinks that your new disk is actually your old disk.

The solution is simple. Right click on the disk and select Force Re-check -> Unreadable Sectors. You may also want to do All Readable Sectors as well.

See: http://www.stablebit.com/Support/Scanner/Manual/Disks

Regards,

Alex

GDogTech

Thanks Alex! I will do that. I think I selected "Readable Sectors" and never did the "Unreadable Sectors" selection. I wasn't sure which one to select. Wouldn't you know I chose the wrong one! -Gary

Alex

No problem 

Let me know if you need any more help. Give the support page another shot, normally it's faster than a forum post.