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Smart info? Was working now gone

edited May 2012 in Scanner
So a while back I had installed the scanner as trial and was seeing smart info just fine, temps and etc..

even got an alert showing this
STORAGE: A disk is suspect (SMART)

So today I purchased both drivepool and scanner.  Now it seems smart info is no longer working?

Now this is running on esxi 5 on a N40L box, with RDM to the disks.. OS is seeing the actual disk info, not a virtual disk..  Smart info was Working and now not, tried bitflock, other smart scanner and not showing.  So not saying its scanner addon.. But does anyone have any ideas on why smart was working and now not?


  • Member
    So I just booted the virtual machine via linux live CD, and yup smart info is there for all my RDM disks


  • Member
    Ok -- just installed actual smart from

    And yup with the -d sat parameters see the smart info

    C:\Program Files (x86)\smartmontools\bin>smartctl -i -d sat g:\
    smartctl 5.42 2011-10-20 r3458 [i686-w64-mingw32-2008r2(64)-sp1] (sf-win32-5.42-
    Copyright (C) 2002-11 by Bruce Allen,

    Model Family:     Western Digital Caviar Green
    Device Model:     WDC WD7500AACS-65D6B0
    Serial Number:    WD-WCAU50054768
    LU WWN Device Id: 5 0014ee 201dcc3ee
    Firmware Version: 01.01A01
    User Capacity:    750,156,374,016 bytes [750 GB]
    Sector Size:      512 bytes logical/physical
    Device is:        In smartctl database [for details use: -P show]
    ATA Version is:   8
    ATA Standard is:  Exact ATA specification draft version not indicated
    Local Time is:    Wed May 23 08:50:18 2012 CDT
    SMART support is: Available - device has SMART capability.
    SMART support is: Enabled

    SMART Attributes Data Structure revision number: 16
    Vendor Specific SMART Attributes with Thresholds:
      1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -
      3 Spin_Up_Time            0x0027   244   155   021    Pre-fail  Always       -
      4 Start_Stop_Count        0x0032   096   096   000    Old_age   Always       -
      5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -
      7 Seek_Error_Rate         0x002e   100   253   051    Old_age   Always       -
      9 Power_On_Hours          0x0032   062   062   000    Old_age   Always       -
     10 Spin_Retry_Count        0x0032   100   100   051    Old_age   Always       -
     11 Calibration_Retry_Count 0x0032   100   253   051    Old_age   Always       -
     12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -
    192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -
    193 Load_Cycle_Count        0x0032   199   199   000    Old_age   Always       -
    194 Temperature_Celsius     0x0022   121   089   000    Old_age   Always       -
    196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -
    197 Current_Pending_Sector  0x0032   200   195   000    Old_age   Always       -
    198 Offline_Uncorrectable   0x0030   200   195   000    Old_age   Offline      -
    199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -
    200 Multi_Zone_Error_Rate   0x0008   200   012   051    Old_age   Offline  In_th
    e_past 0

    So what do we have to do to get scanner to do this?
  • In the latest build, the changelog says that the SAT translation layer was disabled by default:

    Disabled SAT for non-USB drives by default. Enable unsafe mode to use (.config).

  • Member
    Sweet!! Thank you Philmatic

    Now just have to find/figure out where this .config is ;)
  • There is no default .config file, try the one Alex sent me a while back when he first enabled this feature:

    The file needs to go in the C:\Program Files (x86)\StableBit\Scanner directory.
  • Member
    Ok did that!!  Thank you!  So is there any documentation on this config file anywhere - I went all over the user manual!

  • Member
    is it possible there is some setting in this config that should not be enabled, etc?
  • Member
    Seems the services is crashing now?
  • edited May 2012 Covecube
    Yes, SAT for non-USB was experimental and it ended up causing some systems to crash. It's now off by default.

    You will need to enable it using a .config file.

    Place the attached file in:
    C:\Program Files (x86)\StableBit\Scanner

    ... then restart the server (or just the StableBit Scanner service).

    I'll try to get this into the installer and the wiki for future reference.
  • Has the stability been addressed/improved in any of the later builds since May?  I'm building a new server and using a Norco 4224 and a JBOD HBA from LSI.  I'm not seeing SMART information for harddrives connected through the HBA.  going to try this config file and see how things go from there.

  • I have 3 M1015's in a Norco 4224, setting the SAT for non-USB flag worked for me.
  • edited January 2013 Member
    Is it, with the above "hack", possible to read SMART values from a Win 8 storage pool with disks connected to a M1015?
  • Well, it's not a hack, you're making a configuration change.

    As far as Windows 8 storage pools, that's not really the context of this forum, but I'll take a shot at it. Scanner will see any hard drives that present themselves directly to the operating system. I'm not sure how Storage Spaces works, but I would assume that since Storage Spaces works at the OS level, they'll show up fine.
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