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Pool periodically becomes inaccessible, causing Word and Windows Explorer to stop responding

edited December 2012 in DrivePool

Since upgrading to 1.2.2.7145, I have been experiencing a recurring issue that seems to be triggered by a problem with DrivePool. After writing a Word document for a period of time, I eventually encounter a problem where Word stops responding when I save the document apparently because the DrivePool is suddenly inaccessible. The document is actually saved (I can open it with the changes I have made being there after a reboot), but Word is frozen in the saving process, and I cannot even kill the Winword.exe process. Have had the same experience when trying to read a file from the DrivePool at other times.

The DrivePool Service says it is still running in Services.msc, but Windows Explorer also stops responding when I try to access my pooled drives once Word has stopped responding. The only way I have found to recover is to completely reboot the system, which causes DrivePool to report almost nothing is duplicated in the Dashboard and to run a lengthy duplication.Then things work normally for awhile until the problem recurs with either reading or writing.

I have submitted a support inquiry. Is anyone else experiencing anything like this?

 

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