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Can't access dashboard after M4 upgrade

VanillaXtractVanillaXtract
edited January 2012 in DrivePool
1. Installed the wssx file from a client computer.
2. Dashboard no longer worked from any computer. It errors on clients and just never opens on the server. Same behavior after reboots.
3. Uninstalled Drivepool via the control panel. and rebooted. Dashboard works again.
4. Uninstalled Drivepool via the
Dashboard.
5. Tried to reinstall M4 via client. Now it gives me the error on install "The add-in cannot be
installed on the server."
6. Installed M3. Everything works as expected.
7. Try to upgrade to M4. I get an error saying this add-in can't be upgraded.
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Comments

  • VanillaXtractVanillaXtract
    edited January 2012 Member
    combined in first post.
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  • VanillaXtractVanillaXtract
    edited January 2012 Member
    combined in first post.
    Share on Twitter
  • VanillaXtractVanillaXtract
    edited January 2012 Member
    combined in first post.
    Share on Twitter
  • AlexAlex
    Covecube
    If your M4 Dashboard is not opening

    The first thing to try is delete everything in:

    C:\ProgramData\StableBitDrivePool\Service\Store

    AND

    C:\ProgramData\StableBitDrivePool\Dashboard\Store

    Then restart the server (of the StableBit DrivePool service)

    ----

    Installation issues

    The WHS installer is notorious for getting the version numbers mangled and then denying upgrades / installs.

    The fix for this is to Uninstall everything and re-install.

    1. Open the Dashboad and remove DrivePool, if listed.
    2. Log into the server with remote desktop as Administrator.
    3. Open Add / Remove programs and remove DrivePool, if listed.
    4. Open device manager and if you see Covecube devices

      image

      Right click and uninstall.
    5. Reboot. This is important, don't skip it. This will unload anything already loaded in memory.
    6. Now install the latest build of DrivePool.
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  • VanillaXtractVanillaXtract
    edited January 2012 Member
    1. Followed Alex's advice.
    2. Still did not work. The install failed with the same error. After the failed install drivepool did not show as installed in dashboard or add/remove programs.
    3. I searched the registry for stablebit and drivepool. The only entries in there were eventlog or WER stuff.
    4. I searched for covefs and several entries were made. Could not delete due to no permissions and couldn't add myself.
    5. Ran regedit as SYSTEM to remove them.
    6. Searched C:\ for covefs.
    7. Ran an instance of cmd as SYSTEM to delete all the covefs files in driverstore\filerepository.
    8. Rebooted to ensure everything was cleared out.
    9. Tried to install M4 and still get the error. As far as I know I did an install with no traces of drivepool ever being on my system.
    10. Closed the error box and ran the M3 installer with no reboot. Installed and running perfectly.
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  • VanillaXtractVanillaXtract
    edited January 2012 Member
    I install the addin from my client, but I have an RDC session open with the server. Could that affect it?

    Tried again with no RDC. Still fails.
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  • avandeputteavandeputte
    Member
    I am on the same boat.   I removed every trace of drivepool or stablebit products (I even uninstalled stablebit scanner,  just in case!) from my hard drive, the registry, etc.   I even deleted all my sharedpool folders from the server.  M4 simply does not install.  I get the "The add-in cannot be installed on the server."  message
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