HELP PLS: Files disappeared when adding folder to drive pool

Draeconix · April 2012

Ok so I just got around to upgrading from WHS v1 to WHS 2011. My main reason for not upgrading was DE which DrivePool seems to take care of. So I had downloaded DrivePool a while back and installed that version on my server. I tried moving two folders. It seemed to work flawlessly but when I went to view them and their contents the files were GONE!!! All of the folder structure was there but none of the files or documents. Did DP delete them when it made the move? I turned on Duplication for the folders, will this delay them from appearing until everything is assigned? Is there any way to undo the transfer? Do I need to reboot or restart the client? I tried looking at the folders through the Dashboard, Remotely and via explorer and all of those show empty folders.

Using DP version 1.0.0.4058 Beta

Yes I should probably have grabbed the latest version before installing but I wasn't sure if I would be using it and the Trial download said beta as well so I figured what the heck, mine should be ok to get a feel for it.

Draeconix · April 2012

Ok so I just got around to upgrading from WHS v1 to WHS 2011. My main reason for not upgrading was DE which DrivePool seems to take care of. So I had downloaded DrivePool a while back and installed that version on my server. I tried moving two folders. It seemed to work flawlessly but when I went to view them and their contents the files were GONE!!! All of the folder structure was there but none of the files or documents. Did DP delete them when it made the move? I turned on Duplication for the folders, will this delay them from appearing until everything is assigned? Is there any way to undo the transfer? Do I need to reboot or restart the client? I tried looking at the folders through the Dashboard, Remotely and via explorer and all of those show empty folders.

Using DP version 1.0.0.4058 Beta

Yes I should probably have grabbed the latest version before installing but I wasn't sure if I would be using it and the Trial download said beta as well so I figured what the heck, mine should be ok to get a feel for it.

Was reading more of the forums and found this post which sounded very similar to my experience:
http://forum.covecube.com/discussion/423/panic-panic-all-my-pooled-files-have-vanished

There was still no solution in that thread but it got me wondering, If I uninstall DrivePool or Remove the drives from the share should I still be able to see the files on the associated hard drives assuming the pool hasn't just deleted them?

SilverRubicon · April 2012

Did your files vanish or were they simply moved from the original folders to the pooled drive?

Draeconix · April 2012

Ok, here is what I did:

I have my files on regular HDD waiting to add them to the pool. I wanted to add them using the Add Folder method (default one from WHS). So I added the folder. Then I moved it from the non pooled section in Drive Pool to the Pooled section. A confirmation came up and said everything went smoothly. When I opened the folder in both the Shared Folders Tab and the Drive Pool Tab, the files were gone. I just did another test folder to double check the method I used and it did the same thing. The files were there when I added it using the WHS Add Folder but when I moved it to Drive Pool they disappeared. I was looking through the log and things seem to be fine but I don't know the inner workings of DP to properly match the messages. I also noticed some GetFileSecurity Messages that said Error and some CreateFiles that say File not Found.

Shane · April 2012

Draeconix, you may wish to install a program called "Everything" (www.voidtools.com) on your WHS machine to check whether it can find your files on any of the physical volumes. If it does find them, please post the path (or post that it hasn't found them)? I (usually) check the forum daily.

Draeconix · April 2012

Ok I searched with Everything and it did not find any files outside or inside the storage pool. Not the ones I am looking for anyway.

Shane · April 2012

Hmm. In the light of morning, I've just realised that 1.0.0.4058 beta (the one you installed) is a late M3 beta release from over six months ago. DrivePool's been through a major rewrite (and then some) since then.

If you desperately need the missing files (i.e. you have no backups and cannot otherwise replace them), you can open a support case with Alex via http://stablebit.com/contact and explain what happened; hopefully he can help you, but given "Everything" couldn't find it, I rather suspect some form of deleted-file-recovery software will be involved (unless some permissions have been truly mangled).

If you do have backups or can otherwise easily replace the missing files, I would suggest instead downloading the latest version from http://stablebit.com/DrivePool/Download and testing (with files you have backups of) to see if the same problem occurs. I believe we've just hit 1.0.0.5974 release. If the problem does re-occur, please immediately contact Alex via the contact link in the previous paragraph!

Draeconix · April 2012

Alright, thanks for that. At first I thought I didn't have any back ups of my files so I was pretty bummed. Then I was playing with my one USB HDD and low and behold I found some older backups of most of the files. The truly important ones were there so thankfully I still have the main files I needed. I am still missing a good many though but none that are critical. I will download the new version and see what happens. Thanks for all your assistance.

Draeconix · April 2012

I just tried a test folder and it seems to work. I added a folder using the built in WHS Add Folder method. Then I added it to the pool using the Add a folder to the Pool method from drive pool. It looks like it did it successfully. All the files are still there. So it seems to be working now.

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HELP PLS: Files disappeared when adding folder to drive pool

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